At Just Great Software, we value your privacy as much as we value our own. We collect only the minimum amount of personal information as needed to provide you our products and services. We store all information we collect securely. We never share any information, unless absolutely necessary to provide your our products and services.
Which Information We Collect
When You Browse Our Web Site
We do not collect any personally identifiable information when you browse our web site, and you do not explicitly fill out any information on a form on our web site (see below). The log files kept by our web server allow us to view visitor patterns, but do not allow us to identify any individual visitors.
When You Use The Free Trial Version
You can download the free evaluation version of HelpScribble anonymously. No personally identifiable information will be collected when you download, install, run or uninstall the free evaluation version.
When You Subscribe To Our Newsletter
When you subscribe to our monthly newsletter, we store the email address you enter on the subscription form in our secure database. You are welcome to use a free or anonymous email address. We will only use this email address to email you our newsletter once per month. This email address will never be shared with any third party. All mailing is done in-house.
When You Buy Our Software Direct
When you buy HelpScribble directly from Just Great Software, our order form will collect your name, email address and postal address. We will use this information only to collect payment and to deliver you the software you purchased. We will keep your contact information in our database so we can provide you with after-sale service, such as the free technical support your purchase entitles you to.
We may use your contact information to contact you from time to time about new versions of the software you purchased, or other products and services that may interest you. Any mailing will be done in-house by us. We will remove you from our mailing list upon simple request.
When You Buy through Our Partners
Our partners will share your contact information with us, but not your payment information. We will use your contact information to fulfill your order, provide after-sale service, and inform you of updates, as we would when you buy our products directly from Just Great Software.
We Keep Your Information Safe
Our web server is hosted in a secure data center located in the USA and operated by Pair Networks. Pair Networks is one of oldest and most reliable Internet hosting companies in the world, with an excellent security track record. Pair Networks staff have access to our server to maintain the server's operation and security. They do not have access to any data we store on the server.
Our online order form transmits your data using 256-bit AES SSL encryption, the strongest encryption supported by modern web browsers. This makes it impossible for a 3rd party to eavesdrop on the transmission.
Referrer Tracking and Cookies
We spend a significant amount of money to advertise our products on various web sites and search engines. When you click on an advertisement or a link on a 3rd party web site, our web site may store referrer information in a cookie in your web browser. This cookie does not contain any information that could identify you. The cookie only allows us to track our advertisements. When you download the licensed version after purchasing HelpScribble, our web site will read the cookie to track the effectiveness of each advertisement. No other web site, not even the web sites we advertise on, can read the cookie.