HelpScribble Contact Information

Buying HelpScribble

Please see our ordering pages for a detailed explanation of the various options you have to acquire one or more licenses to HelpScribble. All information about pricing, online (Internet) and offline (paperwork) ordering methods can be found there.

If you have a question that is not answered on the order page, you can email your question to

Technical Support

Before contacting us for technical support, please make sure if you have the latest version of HelpScribble. New versions are released often. Select Help|Check for New Versions in HelpScribble's menu to have it automatically open a web page that tells you whether you have the latest version or not. You can also read HelpScribble's version history on this web site.

If you have purchased a license to HelpScribble, you are entitled to free technical support via email. If you have not yet bought a license but are still evaluating the software, you can receive technical support for problems that prevent you from properly evaluating HelpScribble.

When requesting technical support, please mention important details such as which version of HelpScribble you are using (you can see this by selecting Help|About from the menu) and which operating system (e.g. Windows 11) you are using. Try describing your problem in as much detail as you can. The more information you provide, the easier it is to locate and solve the problem, and the faster we can serve you. Otherwise, we will have to ask you for more information.

The appropriate email address for technical support is

"Thank you. You are the best! I can't believe how lucky I am to have found a software product that really and truly provides overnight support from a real person, with an answer or explanation that I can understand."
— Kathleen McCarthy
  20 April 2009, West Virginia, USA

Offline Contact

While email is by far our preferred communications method, you are most welcome to get in touch via more traditional ways. This is our mailing address, which is the address our business is officially registered at:

Just Great Software Co. Ltd.
165/3 moo 2
Rawai Phuket 83130

Just Great Software company registration codes and numbers:

  • Thai Tax ID: 0-1255-50002-84-1
  • D-U-N-S Number: 672043828
  • NATO CAGE code: SJE42
  • SAM registered (entity ID NMQ1CTAABRZ3)

E-Commerce Provider Contact

When you purchase HelpScribble, our e-commerce provider FastSpring is the merchant of record. FastSpring receives your payment and issues your invoice. In most cases, if you have questions about or problems with a purchase, it’s best to contact us (Just Great Software). But you can contact FastSpring through their web form if you have a question for them.

Bright Market, LLC (dba FastSpring)
801 Garden St, Suite 201
Santa Barbara, CA 93101

FastSpring company registration codes and numbers:

  • U.S. EIN: 51-0546893
  • E.U. VAT: EU372017645
  • D-U-N-S Number: 849108811
  • NATO CAGE code: 6ZER9