HelpScribble
Contact Information

Buying HelpScribble

Online and Offline

Please see our ordering pages for a detailed explanation of the various options you have to acquire one or more licenses to HelpScribble. All information about pricing, online (Internet) and offline (paperwork) ordering methods can be found there.

If you have a question that is not answered on the order page, you can email your question to sales@helpscribble.com.

Technical Support

Before contacting us for technical support, please make sure if you have the latest version of HelpScribble. New versions are released often. Select Help|Check for New Versions in HelpScribble's menu to have it automatically open a web page that tells you whether you have the latest version or not. You can also read HelpScribble's version history on this web site.

If you have purchased a license to HelpScribble, you are entitled to free technical support via email. If you have not yet bought a license but are still evaluating the software, you can receive technical support for problems that prevent you from properly evaluating HelpScribble.

When requesting technical support, please mention important details such as which version of HelpScribble you are using (you can see this by selecting Help|About from the menu) and which operating system (Windows 98, Windows 2000, etc.) you are using. Try describing your problem in as much detail as you can. The more information you provide, the easier it is to locate and solve the problem, and the faster we can serve you. Otherwise, we will have to ask you for more information.

The appropriate email address for technical support is support@helpscribble.com.

Feature Requests and Other Feedback

Every once in a while, somebody emails to ask if he or she can make some suggestions how to even further improve our software. Of course you can! How can we possibly improve our products if we do not listen to our customers? You can email your suggestions to the technical support address listed above.

Offline Contact

While email is by far our preferred communications method, you are most welcome to get in touch via more traditional ways:

Just Great Software Co. Ltd. 337/105 Nonthaburi Rd Muang, Nonthaburi, 11000 THAILAND